TRUCK COVERS USA, LLC TERMS AND CONDITIONS
Hours: Monday through Friday: 8 AM – 5 PM Pacific Time
Order Line: (858) 622-9135 / (888) 808-2872
Fax Orders: (858) 622-0577
Disclaimer: Upon receipt of an order, whether written or verbal, customer acknowledges the following terms and conditions, and agrees to comply. Possession of any of our literature does not constitute an offer to sell. Terms and conditions apply to direct dealers or warehouse distributors only. We sell at wholesale prices to members of the automotive trade and in special circumstances direct to consumers.. Truck Covers USA reserves the right, at our discretion, to discontinue or make any changes deemed necessary to all product or pricing without incurring liability or obligation to our customers. Truck Covers USA is a limited liability company organized under the laws of the State of California.
Prices: Prices are subject to change without notice and will be those in effect at time of shipment.
Terms: The 24 MONTH LIMITED WARRANTY of Truck Covers USA, LLC which applies to all American Roll Covers manufactured and/or sold by Truck Covers USA, LLC are set forth below.
Limited Warranty: All products are guaranteed against defects in material and workmanship for a two (2) year period, from the date of the product being purchased by the original purchaser only. Liability is limited to replacement of parts found to be defective by Truck Covers USA or a designated, qualified representative. Truck Covers USA does not accept any responsibility in connection with the installation of any of its products by its dealers or agents. This limited warranty excludes all labor, paint, and installation charges. This limited warranty also excludes any loss from water damage or theft. This limited warranty further excludes any defect caused by damage in transit, abuse, neglect, accident, parts that have been altered, or parts that have been installed incorrectly. Truck Covers USA, through its authorized dealer, will repair or replace at no expense to the purchaser (excluding labor costs), defects resulting from the manufacturing process. Labor costs to replace defective parts are the responsbility of the purchaser. Not included in this limited warranty are defects resulting from improper installations, abuse, misuse, product modifications, accidents, negligence or deterioration of the finish caused by improper maintenance or exposure to chemicals and/or other unusual environmental conditions. This limited warranty does not extend in any way to accessories or parts not produced by Truck Covers USA. Truck Covers USA does not assume any responsibility for any consequential or incidental damages. This limited warranty is expressly in lieu of all other warranties expressed or implied, including the warranties of merchantability and fitness for a particular purpose and of all other obligations or liabilities to the limited warranty holder on the part of Truck Covers USA. Truck Covers USA neither assumes nor authorizes any other person to assume for Truck Covers USA any other liability in connection with the sale of this product. Without regard to an alleged defect of its products, Truck Covers USA under any circumstances does not assume responsibility for loss of time, inconvenience, revenue, or other consequential damage including, but not limited to, expenses for telephone, food, lodging, travel, loss or damage to the vehicle the products are installed on or loss or damage to personal property of the purchaser or user of the products.
Some states do not permit the exclusion and/or limitation of consequential and/or incidental damages; therefore, this exclusion and/or limitation may not apply to all limited warranty holders.
Limited Warranty Claims: To make a claim under this limited warranty, the claiming party must contact the dealer from whom the product was purchased and inform it of the defect. [Truck Covers USA, LLC may be contacted directly at (888) 808-2872 or direct dial at 858-622-9135]. The dealer will inspect the product and consult with Truck Covers USA, LLC and a determination will be made as to whether the problem falls within the terms of the limited warranty. If Truck Covers USA, LLC determines that there is a defect that falls under the limited warranty, Truck Covers USA, LLC will immediately ship, at no cost to the limited warranty holder, (including freight within continental USA), the part or parts necessary to rectify the defect. In the event that the problem is determined to have been caused by improper installation by the dealer, the dealer will immediately rectify the problem in accordance with Truck Covers USA’s authorized dealer limited warranty policy.
If the Truck Covers USA product was purchased through a mail order firm or any other outlet which excluded the service of installation and the installation was performed by anyone other than an authorized dealer of Truck Covers USA, LLC, the limited warranty coverage is limited to replacement of parts only. To make a claim, you must first contact Truck Covers USA, LLC at (888) 808-2872 and a determination will be made as to whether it will be necessary to return the product to Truck Covers USA. The part must be properly packaged and returned at the expense of claimant to Truck Covers USA/ Limited Warranty Department at the address below. A brief description of the problem must be enclosed inside the packaging. If the part(s) are found to be defective, a new part(s) will be shipped to you at the expense of Truck Covers USA, LLC, (within continental USA only).
Limited Warranty Returns: All Returns must be prior approved by Truck Covers USA. Upon Request, to Truck Covers USA, and after approving the return, Truck Covers USA will issue an RGA number. No returns will be accepted without an RGA number (Return Goods Authorization) obtained from Truck Covers USA. The RGA number must appear on the outside of the package and on all shipping documents.
RETURNS WILL BE ACCEPTED IN ORIGINAL PACKAGING ONLY
Shipment: All prices are FOB San Diego, California. Orders will be shipped by truck. Truck Covers USA is not able to ship its covers via UPS (United Parcel Service). Merchandise received damaged via shipping and/or any shortages must be reported within 48 hours of receipt if damage is concealed. All original packaging must be held for inspection. If, however, shipment is delivered/shipped by truck and arrives with visible damage (not concealed damage) you are required to refuse the delivery and notify Truck Covers USA immediately otherwise, once you accept your order you take full responsibility for damage.
Stock Adjustments/New Returns: Returned merchandise must be accompanied by a return goods authorization (“RGA”) number, a return invoice listing quantities and part numbers, and be in new condition with all accompanying installation hardware included. All returns are subject to a minimum of a 20% restock fee. Upon inspection and approval of stock adjustments/new RGA number returns, any credit(s) due will be issued to your account. Obsolete stock as defined by Truck Covers USA will not be accepted for return. ONLY new product(s) in original packaging will be accepted for return.
Refusals: Truck Covers USA will permanently drop any dealer who returns a shipment marked “REFUSED”, or refuses to accept any shipment for any reason. Any refused shipments sent back to Truck Covers USA does not constitute the right to a refund or a credit. It is the customer’s responsibility to make the necessary arrangements with Truck Covers USA for the refused shipment. It is company policy to charge the customer freight charges associated with the shipment and a 20% restocking fee.
Truck Covers USA, LLC
8970 Crestmar Point
San Diego CA 92121
SERIAL NUMBER IS POSITIONED ON THE RIGHT-HAND SIDE OF THE CANISTER