TRUCK
COVERS USA, LLC TERMS AND CONDITIONS
Ordering Information:
Hours: Monday through Friday: 8 AM – 5 PM Pacific Time
Order Line: (858) 622-9135 / (888) 808-2872
Fax Orders: (858) 622-0577
Disclaimer: Upon receipt of an order, whether written
or verbal, customer acknowledges the following terms and conditions, and
agrees to comply. Possession of any of our literature does not constitute
an offer to sell. Terms and conditions apply to direct dealers or warehouse
distributors only. We sell at wholesale prices to members of the automotive
trade and in special circumstances direct to consumers.. Truck Covers
USA reserves the right, at our discretion, to discontinue or make any
changes deemed necessary to all product or pricing without incurring liability
or obligation to our customers. Truck Covers USA is a limited liability
company organized under the laws of the State of California.
Prices: Prices are subject to change without notice and
will be those in effect at time of shipment.
Terms: The 24 MONTH LIMITED WARRANTY of Truck Covers USA, LLC
which applies to all American Roll Covers manufactured and/or sold by
Truck Covers USA, LLC are set forth below.
Limited Warranty: All products are guaranteed against
defects in material and workmanship for a two (2) year period, from the
date of the product being purchased by the original purchaser only. Liability
is limited to replacement of parts found to be defective by Truck Covers
USA or a designated, qualified representative. Truck Covers USA does not
accept any responsibility in connection with the installation of any of
its products by its dealers or agents. This limited warranty excludes
all labor, paint, and installation charges. This limited warranty also
excludes any loss from water damage or theft. This limited warranty further
excludes any defect caused by damage in transit, abuse, neglect, accident,
parts that have been altered, or parts that have been installed incorrectly.
Truck Covers USA, through its authorized dealer, will repair or replace
at no expense to the purchaser (excluding labor costs), defects resulting
from the manufacturing process. Labor costs to replace defective parts
are the responsbility of the purchaser. Not included in this limited warranty
are defects resulting from improper installations, abuse, misuse, product
modifications, accidents, negligence or deterioration of the finish caused
by improper maintenance or exposure to chemicals and/or other unusual
environmental conditions. This limited warranty does not extend in any
way to accessories or parts not produced by Truck Covers USA. Truck Covers
USA does not assume any responsibility for any consequential or incidental
damages. This limited warranty is expressly in lieu of all other warranties
expressed or implied, including the warranties of merchantability and
fitness for a particular purpose and of all other obligations or liabilities
to the limited warranty holder on the part of Truck Covers USA. Truck
Covers USA neither assumes nor authorizes any other person to assume for
Truck Covers USA any other liability in connection with the sale of this
product. Without regard to an alleged defect of its products, Truck Covers
USA under any circumstances does not assume responsibility for loss of
time, inconvenience, revenue, or other consequential damage including,
but not limited to, expenses for telephone, food, lodging, travel, loss
or damage to the vehicle the products are installed on or loss or damage
to personal property of the purchaser or user of the products.
Some states do not permit the exclusion and/or limitation of consequential
and/or incidental damages; therefore, this exclusion and/or limitation
may not apply to all limited warranty holders.
Limited Warranty Claims: To make a claim under this limited
warranty, the claiming party must contact the dealer from whom the product
was purchased and inform it of the defect. [Truck Covers USA, LLC may
be contacted directly at (888) 808-2872 or direct dial at 858-622-9135].
The dealer will inspect the product and consult with Truck Covers USA,
LLC and a determination will be made as to whether the problem falls within
the terms of the limited warranty. If Truck Covers USA, LLC determines
that there is a defect that falls under the limited warranty, Truck Covers
USA, LLC will immediately ship, at no cost to the limited warranty holder,
(including freight within continental USA), the part or parts necessary
to rectify the defect. In the event that the problem is determined to
have been caused by improper installation by the dealer, the dealer will
immediately rectify the problem in accordance with Truck Covers USA’s
authorized dealer limited warranty policy.
If the Truck Covers USA product was purchased through a mail order firm
or any other outlet which excluded the service of installation and the
installation was performed by anyone other than an authorized dealer of
Truck Covers USA, LLC, the limited warranty coverage is limited to replacement
of parts only. To make a claim, you must first contact Truck Covers USA,
LLC at (888) 808-2872 and a determination will be made as to whether it
will be necessary to return the product to Truck Covers USA. The part
must be properly packaged and returned at the expense of claimant to Truck
Covers USA/ Limited Warranty Department at the address below. A brief
description of the problem must be enclosed inside the packaging. If the
part(s) are found to be defective, a new part(s) will be shipped to you
at the expense of Truck Covers USA, LLC, (within continental USA only).
Limited Warranty Returns: All Returns must be prior approved
by Truck Covers USA. Upon Request, to Truck Covers USA, and after approving
the return, Truck Covers USA will issue an RGA number. No returns will
be accepted without an RGA number (Return Goods Authorization) obtained
from Truck Covers USA. The RGA number must appear on the outside of the
package and on all shipping documents.
RETURNS WILL BE ACCEPTED IN ORIGINAL PACKAGING ONLY
Shipment: All prices are FOB San Diego, California. Orders
will be shipped by truck. Truck Covers USA is not able to ship its covers
via UPS (United Parcel Service). Merchandise received damaged via shipping
and/or any shortages must be reported within 48 hours of receipt if damage
is concealed. All original packaging must be held for inspection. If,
however, shipment is delivered/shipped by truck and arrives with visible
damage (not concealed damage) you are required to refuse the delivery
and notify Truck Covers USA immediately otherwise, once you accept your
order you take full responsibility for damage.
Stock Adjustments/New Returns: Returned merchandise must
be accompanied by a return goods authorization (“RGA”) number,
a return invoice listing quantities and part numbers, and be in new condition
with all accompanying installation hardware included. All returns are
subject to a minimum of a 20% restock fee. Upon inspection and approval
of stock adjustments/new RGA number returns, any credit(s) due will be
issued to your account. Obsolete stock as defined by Truck Covers USA
will not be accepted for return. ONLY new product(s) in original packaging
will be accepted for return.
Refusals: Truck Covers USA will permanently drop any
dealer who returns a shipment marked “REFUSED”, or refuses
to accept any shipment for any reason. Any refused
shipments sent back to Truck Covers USA does not constitute the right
to a refund or a credit. It is the customer's responsibility to make the
necessary arrangements with Truck Covers USA for the refused shipment.
It is company policy to charge the customer freight charges associated
with the shipment and a 20% restocking fee.
Truck Covers USA, LLC
8970 Crestmar Point
San Diego CA 92121
SERIAL NUMBER IS POSITIONED ON THE RIGHT-HAND SIDE OF THE CANISTER
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